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| Guarantees
& Refund Policy |
| 99.9%
Uptime Guarantee |
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Coverage |
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This
99.9% uptime guarantee applies to any FlexiReseller client
in good financial standing with FlexiReseller at the time
of a service outage. |
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Service
Level Agreement & Specifications |
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FlexiReseller
endeavors to have the content of your web site available
for http access by any party in the world 99.9% of the time.
Network downtime (unavailability) is defined as 100% packet
loss from Flexihostings to its backbone providers. Downtime
is measured past 10 minutes after notification of network
failure via FlexiReseller's online ticketing system. FlexiReseller's
administrators will determine the end of the downtime by
a traceroute to the customer's machine from outside the
FlexiReseller network. |
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Credits |
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Shared
Hosting - In the event that your web site is not available
for more than 99.9%, FlexiReseller will credit the following
month's service fee as follows. For any shared hosting client,
such credit shall be retroactive and shall be as calculated
below and as measured 24 hours a day in a calendar month,
with the maximum credit not to exceed fifty (50) percent
of the monthly service charge for the affected month. |
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Monthly
Uptime Credit |
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95%
to 99.8% 10%
90% to 94.9% 20%
89.9% or below 50%
In order for you to receive a credit on your account, you
must request such credit within seven (7) days after you
experienced the down time. You must request credit by sending
an electronic mail message to refunds@flexireseller.com.
For security, the body of this message must contain your
unique username, the dates and times of the unavailability
of your website, and such other customer identification
requested by FlexiReseller. Credits will usually be applied
within sixty (60) days of your credit request. Credit to
your account shall be your sole and exclusive remedy in
the event of an outage. |
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Restrictions
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Credits
shall not be provided to you in the event that you have
any outage resulting from (1.) scheduled maintenance as
posted from time to time at FlexiReseller, (2.) your behavior
or the performance or failure of your equipment, facilities
or applications, or (3.) circumstances beyond FlexiReseller's
reasonable control, including, without limitation, acts
of any governmental body, war, insurrection, sabotage, embargo,
fire, flood, strike or other labor disturbance, interruption
of or delay in transportation, unavailability of interruption
or delay in telecommunications or third party services,
including DNS propagation, domain name registration / transfer,
failure of third party software or hardware or inability
to obtain raw materials, supplies, or power used in or equipment
needed for provision of your web site, or (4.) a client
breaking any item in FlexiReseller's "terms of conditions
and Acceptable Use Policy (Aup)" causing a machine
to fail as a result. |
| Price
Freeze Guarantee |
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FlexiReseller
guarantees for as long as you are a continuous client, in
good financial standing, and you keep renewing your contract
for web hosting service, we guarantee that you will be locked
into paying today's web hosting prices forever. This guarantee
applies to all FlexiReseller shared web hosting accounts
including reseller plans. |
| 30
Day Money Back Guarantee |
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At
FlexiReseller customer satisfaction is our main priority!
Each of FlexiResellers's services carries a 30 day money
back guarantee. If you are not completely satisfied with
our services within the first 30 days of usage you will
be given a full refund of the monthly fees excluding/less
any setup fees, credit card processing fees, addons, overages,
or FlexiReseller's domain name registration fees. Domain
Names acquire through our Free Domain Name offer will be
subjected to Network Solutions prices. No refund is available
after the 30th day. All cancellations must be received through
our web site as per the deadlines indicated. To initiate
an account cancellation, please submit a ticket to the our
billing departments at http://helpdesk.flexireseller.com
**Money
Back guarantte does not apply Dedicated Server Plans. |
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Refund Policy |
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Accounts
cancelled/terminated by FlexiReseller for violating our
AUP do not qualify for any refunds. Refunds will be issues
only through our Company Check and/or will be credit back
to your bank account/ credit cards. FlexiReseller will be
the sole arbiter as to how the refund should be completed |
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